Delivery & Returns

Delivery at a glance

• Free UK delivery on every order, no minimum spend.
• Dispatch: same working day if you order before 2pm.
• Arrival: usually 2–4 working days (3–6 for Northern Ireland, the Highlands and Islands, Isle of Man and Channel Islands).
• Tracking emailed as soon as your parcel leaves us.

Where's my order?

Check your tracking link first. Most "missing" parcels are with a neighbour or in a safe place. If tracking has not moved for three working days, email hello@rareburg.com with your order number and we will chase it. If it cannot be found, we will replace or refund it.

Can I change my order or address?

If your order has not been dispatched, yes. Email us as quickly as you can and we will do our best. Once it is with the carrier we cannot change the address, but you can often redirect it using the carrier's own tracking page.

Returns in short

You have 120 days to decide. If it is not right for your dog, email hello@rareburg.com with your order number and we will refund you. You do not need to send opened bags back. UK consumers also have a 14-day statutory cancellation right, which our guarantee sits on top of rather than replaces.

Something arrived damaged

Send us a photo and your order number within 30 days. We will send a replacement or refund you in full, including delivery, and we will cover any return postage.

Managing a subscription

Pause, skip, change frequency or cancel from your account at any time. Do it at least 48 hours before your next billing date so the change catches the right order.

Still stuck?

Email hello@rareburg.com. We answer within one working day, Monday to Friday, 9am–5pm UK time.