Shipping Policy

Where we deliver

We currently deliver to addresses in the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands. We are not shipping outside the UK at this time.

Cost

Standard UK delivery is free on every order, with no minimum spend. If we offer a faster paid option, the cost is shown at checkout before you pay.

Dispatch times

Orders placed before 2pm on a working day are usually dispatched the same day. Orders placed after that, or at weekends and on bank holidays, are dispatched the next working day.

How long delivery takes

• UK mainland: typically 2–4 working days from dispatch.
• Northern Ireland, Scottish Highlands and Islands, Isle of Man, Channel Islands: typically 3–6 working days from dispatch.

These are estimates, not guarantees. Carrier networks are busier around bank holidays and in December, so please allow a little longer at those times.

Tracking

You will get a confirmation email when you order and a tracking link when your parcel is dispatched. If tracking has not updated for three working days, email hello@rareburg.com and we will chase the carrier.

Missed deliveries and wrong addresses

If nobody is available, the carrier will usually leave a card, try a safe place or a neighbour, or attempt redelivery. Please check your address carefully at checkout. If a parcel is returned to us because the address was incorrect or it went unclaimed, we will contact you to arrange redelivery, which may incur a further postage charge.

Subscriptions

Repeat orders are dispatched on the same schedule as one-off orders. You can change your delivery date, frequency or address from your account, or email us at least 48 hours before your next billing date.

Problems

If your order is late, missing or damaged, contact hello@rareburg.com with your order number. We will replace or refund it. See our Returns Policy.

Contact

Rareburg Limited, 10 Station Road, London, E12 5BT, United Kingdom. Email hello@rareburg.com